Return Policy
Thank you for shopping with us! Your satisfaction is important to us. Please carefully review our return policy below:
Eligibility for Returns:
- Items must be returned within 30 days of the original purchase date.
- Products must be unused, undamaged, and in their original packaging with all tags and labels attached.
Return Process:
- Contact our customer service team at sales@starparts.co.nz to request a return authorization and get the return address.
- Please provide your order number and a brief description of the reason for the return.
- Once your request has been approved, we will provide instructions on how to proceed with your return.
Shipping Costs:
- Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds:
- Upon receiving and inspecting the returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges:
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
Damage or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of delivery to request a replacement or refund.
Contact Us: If you have any questions or need assistance with your return, please reach out to our customer service team at sales@starparts.co.nz.
Thank you for your understanding and support! We appreciate your business.
