Shipping policy

ORDER PROCESSING:
Please allow 1 business day to process your order. Expect an email within 2 business days to let you know your order is on the way!

SHIPPING FEES:

 Shipping option Estimated delivery time Price
Auckland 2-3 business days $6
North Island <5kg 2-3 business days (+2 days to rural areas) $12
North Island 5-10kg 2-3 business days (+2 days to rural areas) $16
North Island 10-15kg 2-3 business days (+2 days to rural areas) $19
North Island 15-20kg 2-3 business days (+2 days to rural areas) $24
North Island 20-25kg 2-3 business days (+2 days to rural areas) $27
South Island <5kg 3-4 business days (+2 days to rural areas) $20
South Island 5-10kg 3-4 business days (+2 days to rural areas) $34
South Island 10-15kg 3-4 business days (+2 days to rural areas) $45
South Island 15-20kg 3-4 business days (+2 days to rural areas) $60
South Island 20-25kg 3-4 business days (+2 days to rural areas) $72

 

We do not ship outside of Main Islands of New Zealand at this time.

REFUNDS, RETURNS AND EXCHANGES:
We accept returns of parts that don't fit up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs.

In the event that your order arrives damaged in any way, please email us as soon as possible at sales@starparts.co.nz with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


If you have any further questions, please don't hesitate to contact us at sales@starparts.co.nz.